Fulfillment Policy

  • Refund Policy  – You may receive a full refund within 7 days of starting the licensing process to be authorized for services, no questions asked. After 7 days you are entitled to pay your entire invoiced amount.
  • Delivery Policy – You may progress through the licensing process as fast as you make time. We have seen some clinicians complete the required steps within 1 month and others take 12-24 months. Keep in mind, 3rd party requirements may extend wait time up to 12 months to authorize services. Delivery of first authorization of services varies based on state, location, experience, time available, and Optonome processing time. Please inquire to determine the exact time of delivery.
  • Return Policy  – You may receive a full refund within 7 days of starting the licensing process to be authorized for services any
  • Cancellation Policy – You may cancel your licensing subscription at any time. If you are licensed for services you must fulfill your invoiced amount with Optonome. You may cancel any agreement by destroying: (i) all materials obtained from all Optonome’s websites, and (ii) all related documentation and all copies and installations.